Terms & Conditions

Refunds, Returns & Cancellations

As a perishable good, we do not accept returns. This policy outlines how else you can get in touch about changes, cancellations and issues with your order.

Unfortunately, we cannot accept returns on gift cards.

Changes

If you'd like to make a change to your order, such as the date of delivery or the product, you'll need to contact us with the request by the end of the week (Sunday, 11:59PM GMT) prior to delivery. Contact us on support@dishpatch.co.uk with your order number & change request.

Any changes requested after this date may not be possible.

Cancellations

To cancel your order, you'll need to contact us with the request by the end of the week (Sunday, 11:59PM GMT) prior to delivery. Contact us on support@dishpatch.co.uk with your order number & cancellation request.

Any cancellations requested after this date may not be possible.

Damages and Issues

Please inspect your box upon receipt and contact us immediately if the box is damaged, incomplete or if you receive the wrong item, so that we can evaluate the issue and make it right. Each box is insulated and packaged with ice to ensure it's contents stay <5C in transit and remain cold on arrival. If the contents are no longer cold on arrival please dispose of the contents and we will issue you with a full refund.

Refunds

In the event of an issue with your order or a cancellation, you'll be refunded to your original payment method. Please remember it can take some time (typically 3-5 working days) for your bank or credit card company to process the refund.

Terms of Service

This website is operated by Dishpatch. Throughout the site, the terms "we", "us" and "our" refer to Dishpatch. Dishpatch offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness and Timelines of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or Services (If Applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 - User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Section 11 - Errors Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Dishpatch, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless Dishpatch and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

Section 19 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

Questions about the Terms of Service should be sent to us at support@dishpatch.co.uk.

Dishpatch Gift Cards

All Dishpatch gifts cards are valid for one year from the issue date.

Dishpatch Membership

Listed on this page are the terms and conditions applicable to your subscription to our membership services (each a “Membership” and collectively, the “Memberships”) and usage of Member Credits (”Credits”), discounted Member Shipping (”Member Shipping”) and other perks and benefits included with your membership.

Membership terms

Dishpatch gives you a choice: you can buy our restaurant-quality meals at competitive prices without needing to purchase a Membership, or you can opt for one of our available Memberships and buy our Products at a significant discount using Credits included with our Memberships, and receive Member Shipping on all Products, subject to these Terms and Conditions and any applicable Specific Membership Terms (as defined below).

How do your memberships work?

If you opt for a Membership option, here's how it works:

  • Memberships can be purchased on the Website. From that purchase forward, you (or the lucky recipient if you've bought it as a gift) will become a Dishpatch member (a “Member”).

  • As a Member, you can buy Dishpatch Products from the Website at the discounted price shown with Member Credit applied, using one of the Member Credits provided with your Membership,

  • Member credits can be applied only to food products with a standard retail price of £40 or higher

  • you will also receive discounted Member Shipping on all Products,

  • you are also entitled to other perks and benefits included in your Membership (see below),

  • subject to any specific terms or restrictions that may apply to your Membership type (the “Specific Membership Terms”).

Types of membership

While our primary Membership model is an annual Membership (the “Annual Membership”), we may, in our discretion, also offer certain other Membership types. You will be notified of specific Membership Terms that may apply to your Membership when you register for such Membership.

AUTOMATIC RENEWAL TERMS: Memberships may be subject to a minimum term, and Memberships will renew automatically upon expiration of the applicable Membership term for additional terms of the same length unless cancelled by you. For further information on how to cancel, please see below.

TRIAL MEMBERSHIP (promotional) – we may from time to time provide promotional trial Memberships. Eligibility is determined by Dishpatch in its sole discretion and may be limited to prevent abuse. We reserve the right to revoke a promotional trial Membership in the event that we determine you are not eligible, or otherwise in accordance with these Membership Terms. The recipient will be informed of its expiry date and any automatic renewal terms in advance.

From time to time, we may offer different Memberships, and the fees and Specific Membership Terms for such Memberships may vary. We sometimes offer other promotional memberships, which are subject to these Terms and Conditions except as otherwise stated in the applicable Membership Terms. Dishpatch may at its discretion make goodwill offers as part of its promotional campaigns, including limited increases to the quantity or value of Vouchers or promotional discounts from time to time.

Membership fee

The Dishpatch Membership requires an annual Membership Fee (”Membership Fee”), the amount of which is subject to change at our discretion.

Any changes to the Membership Fee will be communicated to you in advance of the renewal date, and if you choose to continue with your Membership, you agree to pay the updated Membership Fee.

Any changes to the Membership Fee will apply only from the Membership purchase or renewal date and no changes will be applied retroactively to users who have already purchased a Membership.

Member Credits

As a Dishpatch member, you will receive a defined number of Member Credits of a fixed value that can be redeemed against orders for Products on our website ("Member Credits").

On the Website, we show Products available at the full price, and the price with Member Credit applied. In order to claim this discount, you need to purchase a Membership and then apply the discount code for one of your Member Credits at checkout. You can only apply one Member Credit per order. Member Credits cannot be used in combination with any other discount. Once you have used up all your Member Credits, you will need to purchase Products at the full price, or purchase a new Membership.

The quantity and value of Credits offered with Membership are subject to change at our discretion. Any changes to the quantity and value of Credits will apply only from the Membership purchase or renewal date and no changes will be applied retroactively to users who are already within the term of their annual membership. We will inform you of any changes before you renew your membership.

You have the option to gift your Credits to other users with our permission. Please contact hello@dishpatch.co.uk to arrange this.

Otherwise, Credits are non-transferable.

Credits expire within 12 months from the date of your membership purchase. Expired Credits will no longer be valid and cannot be redeemed or extended.

When using a Credit, you agree to abide by our standard discount terms, which state that only one Credit can be used per order, and not in combination with any other discounts, vouchers or promotions.

Member shipping

As a Dishpatch member, you are entitled to free standard shipping on all Products. Standard shipping refers to Products not delivered on a Saturday and without special delivery options (e.g. pre-12).

Members receive discounted shipping for Products delivered on Saturday and with special delivery options (e.g. pre-12).

Dishpatch reserves the right to change the shipping options available to both members and non-members, and the charges therein, at any time at our discretion.

In the event that Dishpatch increases shipping charges to Members, you will have the right to cancel your Membership and be refunded the Membership Fee less the reasonable cost of providing the Membership to you, which is calculated as the non-discounted price plus non-member shipping charge of the Products you ordered during the term of the Membership, minus the price (including any Member Shipping charge) you paid for them. In this event, you will lose access to all remaining Credits, Member Shipping, membership perks and and benefits with immediate effect.

Other membership perks and benefits

Dishpatch may provide additional perks and benefits to its members, which are subject to change at any time during the membership term and at our sole discretion. The specific perks and benefits applicable to your membership will be outlined on the Website. We will contact you in the event of any changes to the perks and benefits during the term of your Membership.

Cancellations and refunds

You may cancel a newly-purchased membership at any time within 14 days of the Membership purchase date. If you have not yet placed any orders for Products using your Membership, you will be refunded the full Membership Fee. If you have placed orders for Products using your Membership, we reserve the right to deduct from your refund the reasonable cost of providing the Membership to you, which is calculated as the non-discounted price plus non-member shipping charge of the Products you ordered, minus the price (including any Member Shipping charge) you paid for them. Cancelling a newly-purchased Membership and receiving a refund removes access to all remaining Credits, Member Shipping, membership perks and and benefits with immediate effect.

From 14 days of the Membership purchase date, annual Membership can be cancelled by you at any time and will take effect at the end of your current Membership term once your notice to terminate has been given. You do not need to give a reason. When cancelling an annual membership after the first 14 days from purchase, you retain access to all remaining Credits, Member Shipping, membership perks and and benefits until the end of the annual Membership term.

Additionally, you can also cancel a renewed annual Membership within 14 days of your renewal date and the full fee for the renewed year will be refunded to you. Simply contact hello@dishpatch.co.uk.

Dishpatch reserves the right to terminate or suspend your membership and access to the services at any time and for any reason, including but not limited to a violation of these Terms or any applicable laws.

OTHER RESTRICTIONS

All Memberships are intended to be used for reasonable, personal use, and we reserve the right to refuse any Product order that we determine to be excessive or that exceeds reasonable expectations for personal use under any Membership type. Regardless of Membership type, certain Products may be subject to limits on the number of units that may be purchased by a Member in either one order or during a specific period of time. In addition, all Product orders are subject to availability. If we refuse your Product order or the Products are not available in the quantities ordered, we will not process your order and will inform you of this in writing (which may include email). If you have already paid for the Product(s) ordered, we will refund you in full as soon as reasonably possible.

Memberships may not be shared or used by more than one person to order Products under the same Membership, and any access credentials (such as a username or password) may not be disclosed to or used by another person other than you.

Memberships cannot be purchased using a gift card to pay the membership fee.

GIFT MEMBERSHIP

You can purchase a Gift Membership on the Dishpatch gifting page.

Gifted memberships are non-refundable and exchangeable. The gift recipient may cancel their Gift Membership at any time; however, they will still receive access for the full Gift Membership period, subject to these Terms and Conditions.

REJOINING FOLLOWING CANCELLATION

If you wish to purchase a new Membership following cancellation, this is at our sole discretion. Please be aware that unless otherwise agreed, your Membership type may no longer be offered.

CHANGES TO YOUR MEMBERSHIP TERMS

Where we need to change your terms of Membership or the Specific Membership Terms, we shall notify you by email. If such changes are material, we shall give you the option to cancel your Membership and receive a pro-rota refund for the time remaining on your Membership.

Free Trial

Dishpatch reserves the right to offer a Free Trial of Membership to certain customers at certain times, at our discretion. The following terms apply to the Free Trial:

  • Members will provide their payment details at the time of signing up to the Membership, which will be automatically charged the Membership Fee after 10 days from the date of signup, unless cancelled.

  • During the Free Trial period you will be entitled to redeem a fixed number of Member Credits, which will be communicated to you at time of purchase.

  • On expiry of the Free Trial period and payment of the Membership Fee, you will unlock the remaining Credits to which you are entitled with your Membership, which will be communicated to you at time of purchase.

  • To cancel your Membership before the Free Trial period is up, and avoid being charged the Membership Fee, you must email

    hello@dishpatch.co.uk with at least 48 hours notice of your wish to cancel.

  • Once the Free Trial period is over and you have been charged the Membership Fee, you have a 14-day cooling-off period in which to notify us of your wish to cancel, and be refunded the Membership Fee. In the case that you have used the additional Member Credits unlocked after your Free Trial period, we reserve the right to deduct from your refund the reasonable cost of providing the Membership to you, which is calculated as the non-discounted price plus non-member shipping charge of the Products you ordered, minus the price (including any Member Shipping charge) you paid for them.

  • Cancelling removes access to all remaining Credits, Member Shipping, membership perks and and benefits with immediate effect.

  • Each user is entitled to only one Free Trial. Cancelling and signing up again will be considered an abuse of these terms. In this case we reserve the right to cancel your membership at our discretion and you will not be entitled to any refund.

  • If you cancel during the Free Trial period, any unused Credits will be void.

Competition

Win a Rick Stein Winter Break and cookery class

  • To enter the competition, purchase any Rick Stein menu (Luxurious Lobster Thermidor / Hake & Cep Casserole / Indonesian Seafood Curry) from Dishpatch.co.uk, in November 2023.

  • Entry to this competition is automatic with any purchase of a Rick Stein menu before midnight 30 November, but you have the right to refuse the prize. If the order is placed in November, but your delivery date is after 30 November, you will still be entered into the competition.

  • The prize is as stated (no cash alternative, and valid until 31st March 2024): Padstow Winter Escape with Rick Stein (for two) A two night bed and breakfast at one of Rick Steins rooms. Dinner at The Seafood Restaurant on one night. Dinner at St Petroc’s Bistro on one night. One day cookery course at Rick Stein’s Cookery School. Bookable until the end of March 2024.

  • Five runner-ups will win a free Supper Club Membership worth £69. If the runner-up is already a Supper Club member, they will win a £69 voucher to spend on a menu of their choice before 31st March 2024).

  • Additional costs, such as travel expenditure to Padstow, or additional food and drink to the prize stated above, will not be covered and will be at the expense of the prize winner.

  • The winners will be selected at random on Monday 4th December and contacted directly by a member of the Dishpatch team.